Bureau de réception de la clinique

Frequently Asked Questions


Physiotherapy is the study of rehabilitation. Physiotherapists learn the pathologies of bones, muscles and nerves that cause pain and affect function and movement. Interventions in Physiotherapy consist of treatments by mobilizing and manipulating affected body parts, exercise programs to accelerate the healing process and ergonomic advice to avoid reoccurrences. Physiotherapy is a 2nd cycle university discipline (Masters degree).


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No. Physiotherapists are health care professionals (like Doctors and Dentists); this means that you can consult with a Physiotherapist directly, without a Doctor’s referral. This being said, many insurance companies require a referral from a doctor before reimbursing the cost of treatment.

The first appointment for Physiotherapy takes an average of one hour. Your Physiotherapist first makes a record of your medical history with the help of a questionnaire. You then discuss your limitations and goals. For example, you may give a list of regular activities that your injury limits you from completing (gardening, sports, housework) and what activities you would like to once again be able to participate in.


Your Physiotherapist then proceeds to make a complete evaluation of your pain, your mobility and your strength.


With the help of this information, your physiotherapist will then suggest a treatment plan for you treatment plan that might include interventions in Physiotherapy, exercises to do at home, training sessions in the gymnasium and instruction (ex: postures to avoid, symptoms, etc.).


Following the evaluation, your Physiotherapist will make a detailed report of the evaluation results that will be sent to your Doctor. Follow-up appointments should be expected in the weeks following the evaluation to check your progress and to make adjustments if necessary.

Massage Therapy

Massage Therapy is a combination of techniques implemented by manual intervention to reduce pain, relax muscles, reduce stress and improve blood circulation. Massage Therapists have knowledge in anatomy and physiology. They can also teach relaxation techniques as well as stress management.


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No. However, we encourage you to contact your insurance company to ensure that you will be reimbursed.
Following the evaluation, we estimate a delay of 3 to 4 weeks for you to receive your orthotics.
Orthothics are covered by the manufacturer’s warranty. This includes a life time guarantee against damage with 6 months of coverage.


Yes, we accept private insurance.

Also, we can receive direct payments from the following companies:

  • Chambers of Commerce Group Insurance
  • Cowan
  • Croix Bleue Médavie
  • Forces armées et anciens combattants
  • Gendarmerie Royale Canadienne
  • Great-West Life
  • Industrial Alliance
  • Johnson Inc.
  • Manulife Financial
  • Maximum Benefit of Johnston Group
  • Standard life
  • Sun life Financial

For other companies, you will need to cover the cost at the time of your visit and be reimbursed by your company.

Yes. We are an accredited establishment for the submission of Health Claims for Auto Insurance online (HCAI). We are a registered service provider under FSCO. In addition, we can help if you have any questions concerning your insurance policies.

Yes. We accept a health card from clients who meet at least one of the following requirements:

  • Be 19 years of age or younger
  • Be 65 years of age or older
  • Be a beneficiary of ODSP or Ontario Works
  • Have been hospitalized for a period of more than 24 hours and require treatment from a Physiotherapist with relation to the diagnosis from the hospital

You are also required to procure a referral from a Doctor or Practicing Nurse.

To learn more, you may consult the Ontario Ministry of Health and Long-Term Care website (MSSLD).

Yes, we accept clients who have suffered a workplace accident. You may consult the CSPAAT website for more details. We also accept clients of CSST. .

We accept payments by:

  • Cheque
  • Cash
  • Interac
  • Visa
  • MasterCard
  • Insurance Plan Cards

Bundled Care is a service delivery and funding model that is designed to promote greater integration of health care delivery, offering high-quality and efficient care to improve patient outcomes and experience.

The program allows clients to receive rehabilitation/physiotherapy following knee-replacement surgery, hip-replacement surgery or shoulder-replacement surgery in their community.

Physio Plantagenet has established partnerships with the following hospitals:

  • Hawkesbury General Hospital
  • Montfort Hospital
  • Cornwall Community Hospital
  • The Ottawa Hospital (General and Civic)
  • Queensway-Carleton Hospital

If you had your surgery at any of the above-mentioned hospitals, contact us to schedule an appointment. The Bundled Care Program is covered by your Health Card. Let us help you!